Planet Telesis would like you to be aware of our privacy policy including information like when and how personal information is used, disclosed, and protected. This is why we’ve created our Privacy Policy (the “Policy”).

This Policy applies to all customers in the United States and to all Planet Online traffic originated in the United States, including those providing retail and wholesale wireline, wireless, and internet services. International transactions are protected under applicable laws in the various nations where the transactions take place. The Policy applies to visits to or transactions with Planet Online websites such as PlanetOnline.com as well as to internet services accessed through Planet Online services.

Planet Telesis Information Privacy Guidelines
The follow explains the principles of Planet Online’s Privacy Policy.

Planet Telesis protects the privacy of its local, long distance, and internet services customers consistent with applicable law, such as the Federal Communication Commission’s (FCC’s) regulations that govern Customer Proprietary Network Information (CPNI).

CPNI is information Planet Online obtains or creates when it provides telecommunications services to a customer. CPNI includes the types of services purchased, how the services are used, and the billing detail for those services. CPNI includes, for example, the number and type of lines, class of service, current charges, calling plans, call detail records, and bill summary. The FCC does not deem a customer’s name, service address or telephone number to be CPNI, consistent with the publication of this information in telephone directories.

Planet Telesis does not disclose CPNI outside of Planet Online or its authorized agents without customer consent, except as required permitted by law. When Planet Online uses agents, contractors, or other companies to perform services on its behalf, Planet Online requires that they protect CPNI or other sensitive personal information consistent within these Privacy Guidelines.

In the context of these Privacy Guidelines, personal information is information that is directly associated with a person such as his/her name, address, telephone number, e-mail address, activities and preferences. Nonpublic personal information generally means a subset of personal information, which is sensitive and not publicly available, such as credit card number, social security number, and bank account information. Publicly available information is information that is typically available from governmental records, telephone and other public directories, widely distributed media such as newspapers and radio, and from companies that provide demographic or marketing materials to others as a part of their business. Publicly available information includes contact information such as name, address, telephone number, e-mail address, activities, and preferences.

These standard guidelines generally apply with use of Planet Online and Planet Telesis services:
1. Planet Online creates, obtains, and uses your personal information to provide you the products and services you order, and to present you with product and service offerings that we believe will interest you.
2. Planet Online does not disclose CPNI and other nonpublic personal information without your consent or direction, except to business partners involved in providing Planet Online service to customers, or as required by law. When Planet Online discloses CPNI or other nonpublic information to business partners, the Planet Online contract with the business partner protects the nonpublic personal information from uses outside of those necessary to assist in providing Planet Online services.
3. All Planet Online associates are covered by a code of conduct, which makes them responsible for enduring the privacy of CPNI and other nonpublic personal information.
These standard guidelines explain Planet Online’s commitment to protecting the privacy of nonpublic personal information. In order to service customers, Planet Online must develop, obtain and use sensitive nonpublic personal information and Planet Online recognizes that its customers are rightfully concerned that their information be protected for inappropriate use or disclosure.

Disclosure of Personal Information
The follow section explains when personal information may be disclosed.

Vendors. We may share some personal information with a third party to complete a transaction you have requested or to perform a service on your behalf. When the third party acts solely on our behalf, Planet Online does not allow it to use your information for other purposes.

Your Disclosure to Third Parties Through Our Services. You may also want to take advantage of services and products offered by other companies through our services. In those cases, you will be providing information to those companies directly, and information about you received by those third parties will be governed by their privacy policies, not this policy.

Contests and Promotions. Occasionally, you may be able to participate in contests, giveaways, or other similar promotions we sponsor. Participation may require sharing your personal information with a sponsor of the contest, giveaway, or promotion and you should check the rules to determine how your information will be used and shared with others. Some states also require that contest winners be filed with a state agency.

Business transfers. Information about our users, including personal information, may be disclosed as part of any merger, acquisition, sale of company assets, or transaction of service to another provider, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in which personal information would be transferred as one of the business assets of the company.

Protection of Planet Telesis and Others. We disclose personal information when we believe release is permitted or required by law; to enforce or apply our customer agreements; to initiate, render, bill, and collect for our services; protect our rights or property, or those of users of our services; to protect other service providers from fraudulent, abusive, or unlawful use of, or subscription to, such services; facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government requirement, or eligibility for government benefits; or if we reasonably believe that an emergency involving immediate danger of death or serious injury to any person requires disclosure of communications or justifies disclosure of records without delay.

Retention of Information
Planet Telesis retains all information it collects under this policy as long as there is a business need for it. In addition, we have a record keeping policy that generally implements the broad range of regulatory requirements imposed on service providers for recordkeeping.